Contact Us

This page explains how to contact Casino Not On Gamstop, what we can help with, and where to go when your problem is really one for a casino, a regulator or a support charity. We are an independent information site. We do not run casinos, hold player accounts or handle payments, so we cannot act on your behalf with any operator.

What we can help with

Get in touch if you want to:

• Report a factual error, an out-of-date bonus term or a broken link on the site
• Ask how we assess casinos or how the ranked lists are put together
• Suggest a topic or a question you would like a guide to answer
• Tell us about a problem you had with an operator we feature, so we can take it into account in future reviews
• Raise a concern about how your data is handled on this site

To send a message, use the contact details or form shown in the site footer or on this page's layout. We do not publish a telephone line or a live chat here, so please write to us and include the page address and a short description of the issue.

What we cannot do

Being clear about limits saves you time.

• We cannot recover money or reverse a decision. We have no authority over any casino's accounts, bonuses or withdrawals.
• We cannot verify your identity or speed up KYC checks. Those are handled by the operator.
• We cannot remove or change a GAMSTOP registration. Only GAMSTOP administers that service.
• We cannot promise a reply within a set time. We read every message, but we do not offer a service-level guarantee.

Casino problems: contact the operator first

If your issue is with a specific site, such as Casino Not On Gamstop's ranked options Betmica, Kikibet or Betninja, start with that casino's own customer support. A practical approach:

1. Keep screenshots of the bonus terms, your transaction history and any messages.
2. Write to support in the account area or by the email address given in the terms, and state clearly what you want resolved.
3. Keep a note of dates, reference numbers and the names of any agents.
4. If the reply is unsatisfactory, use the operator's formal complaints procedure, which should be described in its terms.
5. If that fails, look at whether the licensing body named in the casino's terms offers a dispute route. Check that the licence claim is real on the regulator's own register.

Bear in mind that a casino which accepts British customers is not necessarily authorised by the UK Gambling Commission to serve them. Operators outside the GB licensing system are not covered by UKGC complaint routes or by the wider protections that come with a GB licence, so your options can be narrower. Our Terms and Conditions explain how we treat the information on this site.

Support for gambling harm

If gambling is causing you stress, debt or worry, please contact support before anything else. This is not a message we repeat lightly; it matters.

• GamCare runs the National Gambling Helpline on 0808 8020 133, with online chat also available. Check GamCare's own website for current opening details.
• GAMSTOP offers free self-exclusion across licensed GB operators, with exclusion periods you choose. Blocking software can also help limit access on your devices.
• Deposit and loss limits, and self-exclusion, are available through most operators' account settings. Confirm they exist before you deposit.

Gambling should never be treated as a source of income or a way to fix money problems. Our Responsible Gambling page has more on tools and where to find help.

Questions about our lists and reviews

Rankings are editorial and are based on research into published terms and verified information. We may earn commission if you use links to operators, but commission does not decide position. If you think a listing is inaccurate, tell us which claim you dispute and, if you can, send the source. Bonus figures shown by the operators, such as welcome packages in pounds, euros or dollars, are advertising claims; we cannot confirm every condition, and you should read the full terms, including wagering requirements, maximum bets, expiry dates and cashout limits, on the casino's own site before you deposit.

You can read more about who we are on the About Us page, or see the current lists on our non GamStop casinos guide.

Before you write to us

Privacy when you contact us

Only send what we need. Please do not email card numbers, passwords or copies of identity documents. We will never ask for them. Use the details you are comfortable sharing, and we will use them only to respond to your message.

You must be 18 or over to use this site's gambling information. Availability of any casino, payment method or feature for British customers should always be checked with the operator directly.